Better Networks (ABN 95 577 920 947), located in Ocean Grove, VIC, Australia, is committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and protect information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including your name, email address, phone number, business name, and details about your IT systems and requirements. This information is collected when you contact us, use our services, or visit our website.
2. How We Use Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors interact with our site. You can control cookies through your browser settings.
3. How We Use Your Information
We use your personal information to provide IT services, respond to enquiries, send quotes and invoices, communicate about your services, improve our website and services, and comply with legal obligations.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., email services, accounting software), but only to the extent necessary to provide our services to you.
5. Overseas Transfer
Some of our service providers may store data on servers located outside of Australia. Where this occurs, we take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the APPs.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes using encryption, secure storage, and access controls.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
8. Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To make a request, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: hello@betternetworks.com.au
- Phone: 0429 583 065
- Location: Ocean Grove, VIC 3226, Australia