© Better Networks 2026
Privacy Policy
Last updated: 10 February 2026
This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our website.
1. About Us
This website is operated by Better Network (ABN 95 577 920 947), located in Ocean Grove, VIC, Australia. In this Privacy Policy, “we”, “our”, and “us” refers to Better Networks.
If you have any questions about this policy or how we handle your personal information, please contact us using the details provided at the end of this document.
2. What Information We Collect
Our website does not require you to create an account or provide personal information to browse our content. The only personal information we collect is information you voluntarily submit through the contact form on our Contact page.
This may include:
• Your name
• Your email address
• Your phone number (if provided)
• Any other information you choose to include in your message
We collect only the personal information that is reasonably necessary for us to respond to your enquiry.
3. Automatically Collected Information
When you visit our website, our web server and any third-party analytics or hosting services may automatically collect certain technical information. This may include your IP address, browser type and version, the pages you visit, the date and time of your visit, the referring website, and other standard server log information.
This information is used in aggregate, non-identifiable form to help us understand how visitors use our website and to improve its performance and content. We do not use this information to identify you personally.
4. Cookies
Our website may use cookies — small text files stored on your device — to support basic website functionality and analytics. Cookies do not collect personal information such as your name or contact details.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
5. How We Use Your Information
We use the personal information you submit through our contact form only for the purposes for which it was provided, which includes:
• Responding to your enquiry or request
• Communicating with you regarding your enquiry
• Complying with any legal obligations
We will not use your personal information for unrelated purposes, such as direct marketing, without your consent.
6. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information to third parties only in the following limited circumstances:
• Service providers: We may share information with trusted third-party service providers who assist us in operating our website (such as hosting and email services). These providers are bound by confidentiality obligations and are not permitted to use your information for any other purpose.
• Legal requirements: We may disclose your information where required by law, regulation, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
7. Overseas Disclosure
Some of our service providers (such as hosting or email platforms) may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure those providers handle your personal information in a manner consistent with the Australian Privacy Principles.
By submitting information via our contact form, you consent to your information being handled in this way.
8. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include using secure, industry-standard protocols for data transmission.
However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Retention of Information
We retain personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. When your information is no longer needed, we will take reasonable steps to destroy or de-identify it.
10. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable timeframe. In some circumstances, we may refuse access or correction as permitted under the Privacy Act and will provide written reasons for any such refusal.
If you are unsatisfied with how we handle your personal information or respond to a request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
11. Third-Party Links
Our website may contain links to third-party websites. These websites are not operated by us and have their own privacy policies. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their policies before submitting any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will indicate the date of the most recent update at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes to this policy constitutes your acceptance of those changes.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:
Better Networks
Email: hello@betternetworks.com.au
We aim to respond to all enquiries within 5 business days.